We offer a 12 month parts and labour
warranty on all repair work.

If you’ve any problems with your repair, let us know!

 

  1. To execute pre and post-repair tests, FixMyCrack will need your device’s passcode. If you opt not to provide it, FixMyCrack won’t be held accountable for any undetected faults due to restricted access.
  2. Time estimates for service completion are approximate, and while FixMyCrack aims to return devices within the estimated timeframe, unforeseeable circumstances may cause delays.
  3. Until all payments for completed services are cleared, FixMyCrack reserves the right to retain your device.
  4. As an unauthorized service provider, FixMyCrack’s repairs may void the manufacturer’s warranties. FixMyCrack won’t be held liable for this.
  5. FixMyCrack offers a 12-month warranty on all repaired devices. Should the replaced part fail due to no fault of your own, it will be replaced free of charge.
  6. Accidental damage to the returned device will invalidate the warranty, with FixMyCrack having the final say on warranty voiding.
  7. Post-repair, the device’s water-proofing or resistance cannot be guaranteed.
  8. Any disputes with FixMyCrack will be resolved through binding arbitration, thus waiving the right to a lawsuit.
  9. If your device is irreparably damaged due to FixMyCrack’s service, you’re entitled to a fully functional refurbished device of equal value. Payment for the repair service is required, and FixMyCrack is entitled to the damaged device.
  10. Data loss or corruption is solely your responsibility, and FixMyCrack isn’t liable for it. You’re advised to back up your device before availing FixMyCrack’s service.
  11. FixMyCrack is not responsible for any damage progression if your device was previously repaired elsewhere. Any signs of incomplete prior repairs will be reported to you when possible.
  12. Non-FixMyCrack representatives, including the manufacturer, opening the device instantaneously voids the warranty. If any issues arise post-repair, contact FixMyCrack immediately.
  13. Warranty may be voided if the device has prior liquid or water damage.
  14. These warranties don’t cover any physical or liquid damage to the device after the signing date.
  15. Due to the nature of electronic repair, FixMyCrack can’t identify some hidden issues in your electronic equipment and isn’t responsible for devices that are non-functional post-repair.
  16. By conducting a pre-checklist, FixMyCrack has tested the mentioned device functions. Functions not tested are not covered under warranty and will be fixed at your expense.
  17. Existing damage not fixed by FixMyCrack may void your warranty. For instance, if an expanding battery breaks the screen or if water damages a phone with a shattered back panel.
  18. Some devices may have damaged components that the repair process can aggravate. FixMyCrack will handle your device with utmost care, but sensitive components like FaceID or TouchID may lose functionality.
  19. A flat rate inspection/bench fee may be applied to your service. If you decline the repair quote, you’ll be required to pay this fee. This is £35 for phones and tablets and £50 for laptops.
  20. FixMyCrack operates independently from The University of Bristol, The University of The West of England, The University of Exeter, and The University.
  21. It is your responsibility to collect your device in a timely manner once notified that your device is ready for collection. FixMyCrack is not a storage service. You may be charged a daily rate if the device isn’t collected within 1 week of the service being completed if you fail to notify us of delayed collection. We’re happy to post the device to any UK address using a tracked and insured courier, at your expense.
  22. If your device is not collected within 1 month of being repaired without any reply or contact from you, FixMyCrack may part out, recycle or sell the device to help recover the costs of the repair. You will not be entitled to any refunds or reimbursement.
  23. FixMyCrack and its staff members have the right to refuse a repair if faced with abusive behaviour. If FixMyCrack staff is faced with abusive behaviour, your device may be returned to you in its unrepaired or disassembled state and any outstanding balances will still be owed.


FixMyCrack cannot be held responsible under any circumstances for Non-Operational devices after repair or attempted repair, or be held liable for loss of information such as phone books, calendars, ringtones, music, and all other end-user data during the repair process. I am responsible for making sure that any critical data is backed up before bringing my device to FixMyCrack and for providing copies of any licensed software if necessary.